Lead the strategic development, optimization, and governance of our ServiceNow environment, driving digital transformation and operational efficiency across the organization.

• Own and drive the ServiceNow roadmap, ensuring availability, performance, and business alignment
• Lead an agile team of ServiceNow architects and developers delivering ITSM, CSM, HRSD, and custom apps
• Partner with business leaders to translate requirements into scalable technical solutions
• Oversee platform governance, instance strategy, and licensing
• Integrate ServiceNow with Azure, Microsoft 365, and third-party apps via REST APIs and Logic Apps
• Ensure compliance with ITIL, NIST, and internal policy standards
• Manage vendor relationships, upgrades, and long-term scalability planning

Led the end-to-end transformation of legacy ITSM platforms into a modern, scalable ServiceNow ecosystem.

• Led enterprise-wide transition from legacy ITSM (ConnectWise, custom apps) to ServiceNow
• Designed target-state architecture: data migration, integration patterns, service mapping
• Established governance frameworks, development standards, and instance strategy
• Built and managed the internal ServiceNow development team, sprint planning through release
• Integrated ServiceNow with Azure, M365, and third-party tools via REST APIs and Logic Apps
• Ensured compliance with NIST, DFARS, and internal security policies

Partnered with clients on compliance requirements related to CUI and DoD cybersecurity mandates, matching them with Microsoft-based solutions.

• Guided organizations through cost and readiness planning for CMMC Level 2 compliance
• Led clients through implementation and maintenance of NIST 800-171 controls
• Advised on broader frameworks including NIST 800-53 and FedRAMP
• Enabled secure digital transformation via Microsoft 365 and Azure services

Designed secure, scalable, highly available cloud architectures on Microsoft Azure for diverse enterprise needs.

• Architected Azure environments prioritizing security, scalability, and performance
• Ensured regulatory compliance via industry best-practice frameworks
• Delivered technical guidance, user training, and implementation support
• Aligned IT architecture with business goals across multiple industries

Led architecture and deployment of secure Azure solutions for compliance-driven organizations.

• Designed resilient Azure environments with hardened configurations and automated monitoring
• Administered Microsoft Endpoint Manager, compliance policies, and shadow IT detection
• Developed P2S and S2S VPN connectivity between on-prem infrastructure and cloud resources

Modernized cloud infrastructure for defense industrial base (DIB) clients with a focus on security and compliance.

• Modernized legacy apps using Azure Application Proxy and cloud-based authentication
• Developed Azure Functions for real-time alerting and telemetry across mission-critical services
• Deployed Azure Sentinel and Tenable Cloud SIEM for proactive threat detection
• Advised DIB companies on achieving CMMC compliance

Oversaw daily operations and security of ARM's Azure-based network and server infrastructure. Spearheaded enterprise modernization across Microsoft cloud, endpoint management, and cybersecurity.

• Managed Azure infrastructure, including Microsoft Intune for MDM and endpoint compliance
• Deployed FortiManager Cloud to monitor 32 distributed firewalls
• Designed Teams QoS tracking with Power BI dashboards to surface performance issues
• Leveraged Microsoft Defender ATP and Intune for endpoint hardening and patching
• Authored technical playbooks and security runbooks for in-house 'Synthesis' app
• Led disaster recovery and incident response strategy across ARM technologies

Founded and led a managed services provider (MSP) delivering secure IT solutions across multiple industries.

• Developed and executed company growth strategy across revenue, customer satisfaction, and team engagement
• Built and led a high-performing technical and operations team
• Managed financial planning, budgeting, and cash flow for sustainable profitability
• Established client and partner relationships through solution-based selling
• Launched marketing and sales strategies to grow market presence
• Ensured compliance with data privacy and security best practices

Provided advanced network and server support for 50+ client environments across diverse industries.

• Managed daily operations of client networks, servers, applications, and endpoints
• Led system upgrades, patching, cloud migrations, and deployments
• Designed disaster recovery plans and security runbooks
• Delivered executive-level reporting including weekly KPI reviews with the CEO
• Provided virtual CIO consulting on strategic IT improvements

Led cross-functional initiatives to modernize business systems and support company growth.

• Oversaw ERP and warehouse inventory system implementation across marketing, e-commerce, and operations
• Managed a full e-commerce redesign and VOIP deployment
• Implemented Zendesk CRM to improve customer service delivery
• Transitioned IT operations to an outsourced MSP model
• Designed a VDI endpoint solution that cut new-hire onboarding costs by 58%

Founded a technology consulting business delivering infrastructure support and IT optimization to retail and manufacturing clients.

• Built and managed client relationships with measurable reliability improvements
• Developed customer satisfaction KPIs to track service performance
• Maintained a 1-hour SLA for all client support engagements
• Conducted IT process reviews across marketing, operations, and IT teams

Improved stability and efficiency of Linux LAMP environments; introduced automated remote installation.

• Refined deployment scripts with detailed error/success logging for consistent remote installs
• Reduced a 2-hour integration process to under 8 minutes, cutting errors by 60%
• Collaborated with developers to support product rollouts
• Built tools to increase efficiency and consistency for implementation agents