Enterprise Applications Manager 2025-Present
As the Enterprise Applications Manager, I lead the strategic development, optimization, and governance of our ServiceNow environment—driving digital transformation and operational efficiency across the organization. I oversee a cross-functional development team responsible for designing and delivering scalable, user-centric solutions across ITSM, CSM, HRSD, and custom applications on the Now Platform.
My role bridges the gap between business objectives and technical execution, ensuring that our platform roadmap aligns with organizational priorities. I manage backlog grooming, sprint planning, release cycles, and stakeholder engagement, while establishing best practices for development, security, and change management.
Key responsibilities:
- Own and drive the roadmap for ServiceNow, ensuring high availability, performance, and alignment with business needs
- Lead an agile development team of ServiceNow architects and developers to deliver enhancements and new features
- Partner with business leaders to gather requirements, translate needs into technical solutions, and drive adoption
- Oversee platform governance, instance strategy, and licensing
- Implement integrations with Azure, Microsoft 365, and third-party applications via REST APIs and Logic Apps
- Ensure compliance with industry standards (ITIL, NIST, etc.) and internal policies
- Manage vendor relationships, platform upgrades, and long-term scalability planning
This role allows me to blend strategic leadership with hands-on technical problem solving—turning complex business challenges into streamlined, automated workflows that scale.
Enterprise Cloud Architect 2024-2025
As Enterprise Cloud Architect, I led the end-to-end transformation of legacy ITSM and business operations platforms into a modern, scalable ServiceNow ecosystem. I was responsible for re-architecting outdated, fragmented systems into an integrated, cloud-first environment that drives automation, improves user experience, and enhances operational efficiency.
Key responsibilities:
- Led the enterprise-wide transition from legacy ITSM systems (e.g., ConnectWise, custom apps) to ServiceNow, ensuring minimal disruption and maximum ROI
- Designed the target state architecture, including data migration, integration patterns, and service mapping
- Established governance frameworks, development standards, and a scalable instance strategy to support long-term growth
- Collaborated with business units to capture requirements, redesign workflows, and ensure platform adoption
- Built and managed the internal ServiceNow development team, including sprint planning, QA, and release management
- Integrated ServiceNow with Azure, M365, and third-party tools using REST APIs, Logic Apps, and automation tools
- Ensured compliance with industry regulations (e.g., NIST, DFARS) and organizational security policies
This role allowed me to drive a high-impact digital transformation initiative from strategy through execution—modernizing our service delivery model while laying the foundation for future innovation on the Now Platform.
Account Executive 2023-2024
Partnered with new and prospective clients to assess their compliance requirements related to handling Controlled Unclassified Information (CUI) and Department of Defense (DoD) cybersecurity mandates. Matched clients with tailored solutions focused on Microsoft-based technologies to meet evolving cybersecurity and infrastructure needs.
Key achievements:
- Guided organizations through cost and readiness planning for achieving CMMC Level 2 compliance
- Led clients through implementation and maintenance of NIST 800-171 controls
- Advised on broader compliance frameworks such as NIST 800-53 and FedRAMP for high-security environments
- Enabled secure digital transformation for sensitive data environments using Microsoft 365 and Azure services
Solutions Architect 2022-2023
Designed secure, scalable, and highly available cloud architectures on Microsoft Azure to support diverse enterprise needs. Acted as a trusted advisor to clients by translating business requirements into technical solutions while ensuring alignment with compliance standards.
Key responsibilities:
- Architected Azure-based environments that prioritized security, scalability, and performance
- Ensured regulatory compliance through the application of best practices and industry frameworks
- Delivered technical guidance, user training, and implementation support to streamline cloud adoption
- Supported digital transformation by aligning IT architecture with business goals across multiple industries
Cloud Architect 2022
Led the architecture and deployment of secure, scalable Azure solutions tailored for compliance-driven organizations. Focused on endpoint security, shadow IT mitigation, and connectivity for hybrid environments.
Key accomplishments:
- Designed and implemented resilient Azure environments with hardened configurations and automated monitoring
- Administered Microsoft Endpoint Manager, configuring compliance policies, device restrictions, and shadow IT detection across multiple organizations
- Developed secure remote connectivity using Point-to-Site (P2S) and Site-to-Site (S2S) VPNs to link on-premises infrastructure to cloud resources
- Delivered best-practice guidance for cloud adoption with a focus on scalability, resilience, and data protection
Senior Cloud Engineer 2021
Modernized cloud infrastructure for defense industrial base (DIB) clients with a focus on security, scalability, and compliance. Specialized in legacy application modernization and advanced monitoring architecture.
Key contributions:
- Modernized legacy apps using Azure Application Proxy and cloud-based authentication
- Developed Azure Functions for real-time alerting and telemetry across mission-critical services
- Deployed Azure Sentinel and Tenable Cloud SIEM to enable proactive threat detection and compliance monitoring
- Established retention and labeling policies to ensure proper data classification and protection
- Built scalable Azure web app services for secure DoD application delivery
- Advised DIB companies on achieving CMMC compliance, aligning cloud implementations with federal cybersecurity mandates